Team Lead – Customer Due Diligence (CDD)

An international fintech organisation is building a new Financial Crime Operations team in Sofia and is seeking an experienced CDD Team Lead. This is an exciting leadership role in a fast-paced environment, with the opportunity to manage a new team and ensure high compliance standards across global operations.

Key Responsibilities:

• Lead a team of analysts conducting corporate Customer Due Diligence (CDD), ensuring quality, accuracy and timely completion of onboarding and review tasks.

• Manage team workload, allocate cases effectively and monitor performance metrics.

• Conduct regular quality assurance checks and provide coaching to maintain a high standard of work.

• Review escalations related to complex files, client satisfaction, risk mitigation and alert discounting.

• Communicate with clients on escalated cases, ensuring requirements are understood while maintaining excellent client relations.

• Collaborate with the Compliance team to update and refine CDD procedures in line with evolving regulations and risk appetite.

• Report on team performance to senior management and compliance stakeholders.

• Support regulatory audits and inspections when required.

What you bring:

• Proven experience conducting CDD of international corporate clients, with strong knowledge of ownership structures and business types.

• Prior experience leading or supervising a team in client onboarding or compliance.

• Hands-on operational experience with the ability to enhance both analyst and client experience.

• Strong stakeholder management and communication skills, with the ability to influence effectively across the business.

• Familiarity with financial crime tools and platforms such as Lexis Nexis, World Check, or Comply Advantage.

• Confidence to make independent decisions, including declining high-risk client applications.

• Excellent attention to detail, strong organisational skills, and ability to manage multiple priorities in a fast-paced environment.

• A proactive, collaborative, and adaptable mindset.

What’s on offer:

• A leadership role in a newly established Sofia-based Financial Crime Operations team.

• The opportunity to build and shape processes from the ground up.

• Career development within a growing international fintech environment.

👉 Apply here.