Senior Financial Crime Operations Manager

An international fintech organisation is establishing a new Financial Crime Operations hub in Sofia and is seeking a Senior Manager to lead the function. This is a senior leadership role, responsible for end-to-end management of fraud, AML transaction monitoring and chargeback processes across multiple jurisdictions.

Key Responsibilities:

• Lead, manage and mentor a high-performing team of analysts working on fraud, AML transaction monitoring and chargebacks.

• Set clear performance goals, conduct regular 1:1s, and oversee training and professional development.

• Allocate resources effectively across different functions, ensuring balanced workload.

• Monitor case handling to ensure SLAs are met and backlogs are avoided.

• Oversee quality of documentation, evidence gathering and decision-making.

• Manage escalated complex cases and collaborate with payment schemes on large-scale fraud matters.

• Communicate directly with clients to resolve fraud and chargeback issues efficiently.

• Prepare and deliver management and regulatory reports on workload, case quality and outcomes.

• Drive improvements in detection rules, scoring models and automated workflows across fraud, AML and chargeback platforms.

What you bring:

• Proven experience leading teams in AML, fraud and chargeback operations within a first line of defence (1LOD) environment.

• Knowledge of ecommerce fraud, card-not-present fraud and friendly fraud.

• Strong understanding of chargeback rules and payment schemes (Visa, Mastercard, Discover).

• Solid grasp of international AML, sanctions and financial crime regulations.

• Excellent analytical and investigative skills, with the ability to make risk-based decisions.

• Strong written and verbal communication skills for clear case documentation and reporting.

• Confidence to make independent decisions and provide recommendations on complex cases.

• Attention to detail, strong organisational skills and ability to handle multiple priorities.

• Familiarity with fraud and AML platforms such as Threat Metrix or Featurespace.

• A proactive, collaborative and adaptable mindset.

What’s on offer:

• Be part of a newly established Sofia-based Financial Crime Operations team.
• Professional growth within a fast-moving international fintech environment.
•  Hybrid working model: 3 days in the office and 2 days working from home (after the initial training period).
• 24 days’ annual leave, plus 1 extra day off for your birthday and 5 paid company sick days.
•  Private medical insurance (cost covered for the employee).
• Meal vouchers of 150 BGN per month.
• MultiSport card (employee cover).
• Employee Assistance Programme with 6 free virtual counselling sessions.
• A role where your work has direct impact in safeguarding global clients and financial systems.

👉 Apply here.