Customer Success Representative
Sofiya, Bulgaria
Sofiya, Bulgaria
Our client Afranga is the first licensed crowdfunding platform in Bulgaria.
They connect investors from across Europe with vetted companies seeking financing — directly, with no banks or intermediaries involved.
In 2025, Afranga obtained a full European ECSP license and received the Silver Innovation Award from the Innovation & Tech Awards. The company is growing fast — and looking for someone who’s ready to grow with them.
As a Customer Success Representative, you’ll be the go-to person for investors — helping them get started, feel supported, and stay engaged over time.
Support and assist investors: Serve as a reliable point of contact for investors via email, chat, and phone — answering questions, resolving issues, and helping them make the most of the platform.
Investor onboarding: Guide new users through the registration process, account setup, and first investments to ensure a smooth and confident start.
Relationship building: Develop long-term relationships with both new and existing investors through proactive communication, personalized support, and a strong understanding of their needs.
Retention & re-engagement: Monitor investor activity and re-engage inactive users with helpful insights, updates, and encouragement.
Cross-team collaboration: Work closely with Marketing, Compliance, IT, and Business Development to share feedback, solve issues, and enhance the investor journey.
Data & insights: Use internal tools (like CRM systems) to track investor activity and contribute ideas for improving Afranga’s communication and services.
Quality & compliance: Ensure that all investor interactions meet internal standards, tone of voice, and compliance requirements.
Are fluent in Bulgarian and English (written and spoken); knowledge of other European languages is a plus
Have excellent communication skills — you’re clear, patient, and can explain financial or technical concepts in a simple way
Are organized and detail-oriented, with the ability to manage multiple conversations or tasks at once
Have experience in customer service, account management, or client-facing roles (an advantage, but not a must)
Are curious about fintech, investments, or the financial sector and open to learning quickly
Thrive in a collaborative, office-based team environment and enjoy working with people
Hold (or are working toward) a degree in Business, Finance, Economics, or a related field (preferred, not required)
Work environment & benefits:
Competitive salary with generous performance-based bonuses
A modern, friendly office in Sofia
20 days of paid annual leave
Chill zone with PlayStation 5, darts, and board games
Regular team lunches, snacks, and on-site massages
The total monthly compensation typically ranges between 2,000 and 3,000 BGN net, combining base salary and performance-based bonuses, depending on individual results.
Working hours are standard: Monday to Friday, from 9:00 AM to 6:00 PM
If this sounds like you, we’d love to connect.
